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Centrepoint Technologies TalkSwitch 48 manuales

Manuales del propietario y guías del usuario para Los conmutadores de red Centrepoint Technologies TalkSwitch 48.
Ofrecemos 5 manuales en pdf Centrepoint Technologies TalkSwitch 48 para descargar gratis por tipos de documentos: Guía de usuario, Manual de usuario


Centrepoint technologies TalkSwitch 48 Guía de usuario (180 paginas)


Marca: Centrepoint-technologies | Categoria: Los conmutadores de red | Tamaño: 2.64 MB |

 

Tabla de contenidos

TALKSWITCH 24-CA

1

TALKSWITCH 48-CA/CVA

1

Copyright Information

2

TABLE OF CONTENTS

3

II TABLE OF CONTENTS

4

TABLE OF CONTENTS III

5

IV TABLE OF CONTENTS

6

TABLE OF CONTENTS V

7

TALKSWITCH INSTALLATION

9

1.2 FRONT PANEL LIGHTS

10

1.3 BACK PANEL

11

1.5.3 Changing the Unit ID

18

TALKSWITCH CONFIGURATION

21

2.3 SYSTEM CONFIGURATION

23

2.3.1.1 File Menu

24

2.3.1.2 View Menu

24

2.3.1.3 Tools Menu

24

2.3.1.4 Help Menu

25

2.3.3 System Information

27

2.3.3.1 Administration

27

2.3.3.2 IP Configuration

29

TALKSWITCH CONFIGURATION 23

31

2.3.3.3 VoIP Configuration

32

TALKSWITCH CONFIGURATION 25

33

TALKSWITCH CONFIGURATION 27

35

2.3.3.4 Telephone Lines

37

2.3.3.5 VoIP Numbers

39

2.3.3.6 Line Hunt Groups

41

TALKSWITCH CONFIGURATION 35

43

TALKSWITCH CONFIGURATION 37

45

• Select System Information

47

• Click on Local Extensions

47

2.3.3.8 Fax Information

49

2.3.3.9 Local Extensions

50

TALKSWITCH CONFIGURATION 43

51

2.3.3.10 Remote Extensions

52

TALKSWITCH CONFIGURATION 45

53

TALKSWITCH CONFIGURATION 47

55

2.3.3.12 On-hold/ Ringback

56

2.3.4 Voicemail

57

TALKSWITCH CONFIGURATION 51

59

TALKSWITCH CONFIGURATION 53

61

2.3.4.3 General Voicemail

62

2.3.4.4 Global Settings

63

2.3.5 Call Handling

65

2.3.5.1 Modes

65

2.3.5.2 Auto Attendant

66

TALKSWITCH CONFIGURATION 61

69

TALKSWITCH CONFIGURATION 63

71

2.3.5.3 Telephone Lines

72

2.3.5.4 VoIP Numbers

73

TALKSWITCH CONFIGURATION 67

75

• go to auto attendant

77

• hang up

77

TALKSWITCH CONFIGURATION 71

79

2.3.6 Call Back/Call Bridge

81

anywhere around the world

82

TALKSWITCH CONFIGURATION 75

83

2.3.6.2 Prompted Call Back

85

2.3.6.3 Call Bridge

87

2.3.7 Options

88

2.3.7.1 Audio Controls

88

TALKSWITCH CONFIGURATION 81

89

2.3.7.2 Transfer Options

90

TALKSWITCH CONFIGURATION 83

91

2.3.7.3 Miscellaneous

92

TALKSWITCH CONFIGURATION 85

93

2.3.7.4 Troubleshooting

94

TALKSWITCH CONFIGURATION 87

95

TALKSWITCH CONFIGURATION 89

97

USING TALKSWITCH

99

3.2.4 Transferring calls

101

3.2.5.1 Parking a caller

102

CALL FORWARDING

109

3.5 MUSIC ON HOLD

115

3.6 MODE SWITCHING OPTIONS

115

CALL BACK AND CALL BRIDGE

116

3.7.2 Using Call Back

117

AND FIRMWARE

119

CALL DETAIL RECORD LOGGING

123

4.2 RETRIEVING DATA

124

4.3 ANALYZING THE DATA

127

VOIP INFORMATION

131

5.2.2 The Router/NAT/Firewall

132

5.3 FAQ

133

HELP AND TROUBLESHOOTING

139

6.2 TROUBLESHOOTING

140

6.2.2.1 The Auto Attendant

142

6.2.2.2 Music on Hold

143

(Transfer and Intercom)

143

QUICK COMMANDS

149

AND DTMF FUNCTIONS

149

USING TALKSWITCH WITH

155

TELEPHONE COMPANY

155

CALLING SERVICES

155

Call Hold and Flash

157

TALKSWITCH AND

159

POWER INTERRUPTIONS

159

SAFETY PRECAUTIONS AND

161

REGULATORY INFORMATION

161

TALKSWITCH

165

ONE-YEAR WARRANTY AND

165

RETURN POLICY

165

Warranty Service

167

COPYRIGHT AND

169

LICENSING NOTICES

169

SPECIFICATIONS

171

GLOSSARY

173

Centrepoint technologies TalkSwitch 48 Manual de usuario (15 paginas)


Marca: Centrepoint-technologies | Categoria: Los conmutadores de red | Tamaño: 1.31 MB |

 

Tabla de contenidos

Connecting To TalkSwitch

1

Connecting Phones

4

Connecting Faxes

10

Centrepoint technologies TalkSwitch 48 Guía de usuario (108 paginas)


Marca: Centrepoint-technologies | Categoria: Los conmutadores de red | Tamaño: 1.75 MB |

 

Tabla de contenidos

User Guide

1

Copyright Information

2

Table of Contents

3

Installing

5

1.2 Front PanelDescriptions

6

1.3.1 The TalkSwitch 24

7

1.3.2 The TalkSwitch 48LS

8

Configuring

12

TalkSwitch

12

2.2 Control Centre

13

2.3 Configuration

14

Menu Items - File

15

Menu Items - Setup

15

Menu Items - Utilities

15

Menu Items - Help

16

Configuration Navigation

16

2.3.1 System Information

17

Direct Line Access:

21

Hunt Group Access:

22

Remote phone number:

23

Extension name:

23

Connect using:

23

Use Same Line Connect

23

Ring pattern:

25

Extensions available:

25

Extensions to ring:

25

Record Mailbox Greeting:

27

View Mailbox Data:

27

Reset Mailbox Password:

27

2.3.1.8 Music-on-hold

28

252.0 Configuring TalkSwitch

28

If no selection is made:

32

If a fax call is detected:

32

Playback

33

Erase Instructions

33

Play Auto Attendant:

34

Adjust Sequence:

35

Step 1:Call your

41

Step 2:TalkSwitch calls you

41

Step 3: You can now access

42

Number to call back:

43

Use dialing prefix:

43

Use Password on Call Back:

44

Use Announced Message:

44

Allow Call Bridge :

45

Use password on Call Back:

46

Use Announced message:

46

2.3.4 Options

48

Caller in queue reminder

51

Call Back ring return

51

PBX extension length:

52

Internal clock setting:

53

Internal Caller ID options:

53

Prompt function key options:

53

Audio output options:

54

Auto Attendant Adjustments:

56

Ring Patterns

56

3.2.4 Transferring calls

59

Forwarding

64

3.4.1 Using Call Bridge

66

3.4.2 Using Call Back

67

Local Extensions mailboxes:

69

Remote Extension mailboxes:

69

General mailboxes:

69

3.6 Music-on-Hold

70

3.7 Mode Switching Options

71

Step # 1

72

Appendices

74

Keypad Commands

77

Company Calling Services

82

87Appendices

85

TalkSwitch User Manual

86

89Appendices

87

DOC ComplianceDOC Compliance

94

Appendix F - Return Policy

96

Glossary

98

104 TalkSwitch User Manual

99

105Glossary

100

106 TalkSwitch User Manual

101

107Glossary

102

108 TalkSwitch User Manual

103

109Glossary

104

Centrepoint technologies TalkSwitch 48 Guía de usuario (332 paginas)


Marca: Centrepoint-technologies | Categoria: Los conmutadores de red | Tamaño: 8.57 MB |

 

Tabla de contenidos

TalkSwitch User Guide

1

Copyright Information

2

TABLE OF CONTENTS

3

TABLE OF CONTENTS II

4

TABLE OF CONTENTS III

5

TABLE OF CONTENTS IV

6

TABLE OF CONTENTS V

7

TABLE OF CONTENTS VI

8

TABLE OF CONTENTS VII

9

TABLE OF CONTENTS VIII

10

TABLE OF CONTENTS IX

11

TABLE OF CONTENTS X

12

TABLE OF CONTENTS XI

13

TABLE OF CONTENTS XII

14

TABLE OF CONTENTS XIII

15

TALKSWITCH USAGE

16

WHAT’S IN THIS GUIDE?

16

WHAT YOU SHOULD KNOW

17

IMPORTANT INFORMATION

18

PREFACE XVII

19

GUIDE CONVENTIONS

20

TALKSWITCH INSTALLATION

21

UNIT FRONT PANEL

22

TALKSWITCH INSTALLATION 3

23

UNIT BACK PANEL

24

Installing the software

25

TALKSWITCH INSTALLATION 6

26

TALKSWITCH INSTALLATION 7

27

INITIAL CONFIGURATION

28

TALKSWITCH INSTALLATION 9

29

Ethernet connection

30

USB connection

30

CONNECTING TELEPHONE LINES

31

CONNECTING LOCAL EXTENSIONS

31

TALKSWITCH INSTALLATION 12

32

Figure 7: Single-line phones

32

Figure 8: Two-line phone

32

Connecting an IP phone

33

Connecting a modem

33

Connecting a fax machine

34

Option 1 — Dedicated fax line

34

Option 2 — Distinctive ring

34

SETTING UP MUSIC ON HOLD

35

Internal audio file

36

Ethernet switch

36

TALKSWITCH INSTALLATION 17

37

TALKSWITCH INSTALLATION 18

38

INCREASING MEMORY CAPACITY

39

UPGRADING TALKSWITCH UNITS

40

ENABLING LICENSED ADD-ONS

41

VERIFYING THE CONNECTIONS

41

TALKSWITCH CONFIGURATION

42

TALKSWITCH CONFIGURATION 23

43

TALKSWITCH CONFIGURATION 24

44

TALKSWITCH CONFIGURATION 25

45

ADMINISTRATION

46

Administration

47

Region selection

47

Language

48

Dial 9 or 0 routing

48

SCHEDULING

49

Change mode

50

Scheduling

51

System time

51

Date & time

52

Time zone

52

NTP server

52

1. Select the NTP Server tab

53

2. Enter the NTP server

53

IP CONFIGURATION

54

TalkSwitch proxy

55

Public IP address

55

Router port forwarding

56

TALKSWITCH CONFIGURATION 37

57

ON-HOLD/RINGBACK

58

On-hold settings

59

EMAIL SERVICE

60

Email notification settings

61

TALKSWITCH CONFIGURATION 42

62

Import an email list

63

E-mail server settings

63

TALKSWITCH CONFIGURATION 44

64

Outgoing server port numbers

65

Incoming server port numbers

65

Incoming mail server options

65

TALKSWITCH CONFIGURATION 46

66

Managing voicemail messages

67

Security recommendations

67

VOIP CONFIGURATION

68

TALKSWITCH CONFIGURATION 49

69

Line reservation

70

Activate profile

71

Automatic configuration

71

Manual configuration

72

Provisioning details

73

Viewing registrar entries

73

Viewing registration status

74

Setting codec options

75

LICENSED ADD-ONS

76

LOCAL EXTENSIONS/FAX

77

IP extension details

79

TALKSWITCH CONFIGURATION 60

80

TalkSwitch TS-850i

81

Polycom or Grandstream

81

Counterpath or other IP phone

81

Direct line access

81

TALKSWITCH CONFIGURATION 62

82

Hotline access

83

Hunt group permissions

84

Caller ID settings

85

How call cascades work

85

Entering the call cascade

86

Exiting the call cascade

86

Busy call cascade

87

TALKSWITCH CONFIGURATION 68

88

No answer call cascade

89

Answered call cascade

90

TALKSWITCH CONFIGURATION 71

91

Do not disturb cascade

92

Setting do not disturb mode

93

TALKSWITCH CONFIGURATION 74

94

TALKSWITCH CONFIGURATION 78

98

TALKSWITCH CONFIGURATION 79

99

Voicemail screening

100

ADDING IP PHONES

101

OVERVIEW

101

EXTERNAL IP EXTENSIONS

102

TALKSWITCH CONFIGURATION 83

103

TALKSWITCH CONFIGURATION 84

104

Activate extension area

105

IP extension details area

106

TALKSWITCH CONFIGURATION 87

107

TALKSWITCH CONFIGURATION 88

108

If registration does not work

109

TALKSWITCH CONFIGURATION 90

110

TALKSWITCH CONFIGURATION 93

113

Programming TS-480i softkeys

114

Further configuration

115

Installing the base

116

TALKSWITCH CONFIGURATION 99

119

TALKSWITCH CONFIGURATION 100

120

TALKSWITCH CONFIGURATION 101

121

ADDING POLYCOM IP PHONES

122

TALKSWITCH CONFIGURATION 103

123

Updating the Polycom firmware

124

Installing a TFTP application

125

TALKSWITCH CONFIGURATION 107

127

TALKSWITCH CONFIGURATION 108

128

TALKSWITCH CONFIGURATION 110

130

ADDING COUNTERPATH IP PHONES

131

Configuring a new SIP account

132

TALKSWITCH CONFIGURATION 113

133

Updating eyeBeam software

134

ADDING OTHER IP PHONES

135

REMOTE EXTENSIONS

135

Extension tab

136

Activate extension

137

TALKSWITCH CONFIGURATION 118

138

About call cascades

139

Setting up call handling

139

Voicemail tab

139

Mailbox greeting

139

Caller options

140

Notification settings

140

RING GROUPS

141

Ring group options

142

GENERAL VOICE MAILBOXES

143

VOICEMAIL PREFERENCES

144

Voicemail management

145

View mailbox data

145

Reset mailboxes

145

Delete password

146

PERMISSIONS

147

Adding an access code

148

Removing an access code

148

Restricting extensions

148

Clearing restrictions

148

SYSTEM SPEED DIALS

149

Creating a speed dial list

150

Import system speed dial list

151

Export system speed dial list

151

Caller ID name tagging

152

TELEPHONE LINES

153

Phone numbers

154

Phone line services

154

Line reversal settings

155

Call handling

156

Line optimization

157

QUICK method

158

OPTIMIZED method

159

TalkSwitch Line Optimizer

159

TALKSWITCH CONFIGURATION 140

160

VOIP NUMBERS

161

Activate VoIP number

162

Phone number

162

TalkSwitch profile

162

Service provider profile

162

Username and password

163

Registration status

163

TALKSWITCH CONFIGURATION 144

164

TALKSWITCH CONFIGURATION 145

165

TALKSWITCH CONFIGURATION 146

166

TALKSWITCH CONFIGURATION 147

167

TALKSWITCH CONFIGURATION 148

168

LINE HUNT GROUPS

169

Activate hunt group

170

Hunt group line assignments

170

TALKSWITCH CONFIGURATION 151

171

Overflow tone notification

172

AUTO ATTENDANTS (MENUS)

173

Activate auto attendant

174

TALKSWITCH CONFIGURATION 155

175

Recording a new message

176

Loading a message

177

Erasing a message

177

Example auto attendant

178

TALKSWITCH CONFIGURATION 159

179

AUTO ROUTE SELECTION

180

About carrier codes

181

ARS and direct line access

181

TALKSWITCH CONFIGURATION 162

182

Carrier code prefixes

183

Emergency service numbers

183

Auto route selection

183

TALKSWITCH CONFIGURATION 164

184

Regulatory advisory notice

185

CALL BRIDGE (DISA)

186

AUTO CALL BACK

187

Using auto call back

188

Activate auto call back

189

Account options

189

TALKSWITCH CONFIGURATION 170

190

PROMPTED CALL BACK

191

Activate prompted call back

192

TALKSWITCH CONFIGURATION 173

193

FILE MENU

194

Open > TalkSwitch Location

195

Open > Configuration File

195

Save To > File

196

Save To > Location

196

Retrieve Settings

197

TOOLS MENU

198

TALKSWITCH CONFIGURATION 179

199

TALKSWITCH CONFIGURATION 180

200

Setting up a TFTP server

201

Setting up a syslog server

201

Terminal Window (CLI)

201

Syslog Output

201

Call Logging Output (CDR)

202

Defaults > Current Page

202

Check for Updates

202

Update Firmware

202

OPTIONS MENU

203

Transfer Preferences

204

To local extension tab

204

To remote extension tab

204

TALKSWITCH CONFIGURATION 185

205

To ring group tab

206

From auto attendant tab

206

From home phone tab

207

Call Reminders

207

VoIP Trunking

208

SIP server registration

208

VoIP ports

208

Clock Preferences

209

Internal Calls

209

TROUBLESHOOTING MENU

210

TALKSWITCH CONFIGURATION 191

211

Extensions > IP Extensions

212

Fax Detection

213

Telephone Lines > Audio

214

TALKSWITCH CONFIGURATION 195

215

TALKSWITCH CONFIGURATION 196

216

TALKSWITCH CONFIGURATION 197

217

TALKSWITCH CONFIGURATION 198

218

TALKSWITCH CONFIGURATION 199

219

TALKSWITCH CONFIGURATION 200

220

TALKSWITCH CONFIGURATION 201

221

USING TALKSWITCH

222

USING AN ANALOG EXTENSION

223

USING TALKSWITCH 204

224

Placing calls on hold

225

Unscreened transfer

225

Screened transfer

225

USING TALKSWITCH 206

226

Using call waiting

227

Conference calling

228

USING AN IP EXTENSION

229

Receiving calls

230

For your local extension

230

For any other local extension

230

While you’re on a call

231

USING TALKSWITCH 212

232

USING TALKSWITCH 214

234

USING VOIP

235

Making and receiving calls

236

Transferring calls

236

Automatic call forwarding

237

Manual call forwarding

237

Conditional call forwarding

237

USING TALKSWITCH 218

238

USING THE VOICEMAIL SYSTEM

239

USING TALKSWITCH 220

240

USING TALKSWITCH 221

241

MUSIC ON HOLD

242

SWITCHING MODES

242

to activate Mode 1

242

Switching modes automatically

243

Using call bridge

243

Using call back

244

Activating call back

244

Accepting the call back

245

CALL DETAIL RECORD LOGGING

246

RETRIEVING CALL DATA RECORDS

247

ANALYZING THE DATA

248

VOIP INFORMATION

251

CONFIGURING IP ADDRESSES

252

VOIP INFORMATION 233

253

Setting the public IP address

254

CONFIGURING THE ROUTER

255

VOIP INFORMATION 236

256

VOIP INFORMATION 238

258

TALKSWITCH VOIP NETWORK

259

VOIP INFORMATION 240

260

VOIP INFORMATION 241

261

VOIP INFORMATION 242

262

SETTING UP LINE HUNT GROUPS

263

ADVANCED VOIP CONFIGURATION

263

SAVING SETTINGS TO TALKSWITCH

263

SERVICE PROVIDER VOIP NETWORK

264

VOIP INFORMATION 245

265

SETTING CODEC OPTIONS

266

VOIP INFORMATION 247

267

VERIFYING REGISTRATION

270

What is SIP?

271

What is a VPN?

271

VOIP INFORMATION 252

272

What is a SIP server?

273

What is dynamic DNS?

273

What is a port number?

274

TROUBLESHOOTING AND SUPPORT

275

SUPPORT

281

TO OBTAIN WARRANTY SERVICE

281

EXTENSION NUMBERS, FUNCTIONS

283

AND COMMANDS

283

TALKSWITCH AND TELEPHONE

287

COMPANY SERVICES

287

VOICEMAIL

288

CALL WAITING

288

3-WAY CALLING/CONFERENCE

288

TRANSFER AND CLEAR

288

HUNT/ROLLOVER

289

OTHER SERVICES

289

Services using line reversals

290

TALKSWITCH AND

291

POWER INTERRUPTIONS

291

SAFETY AND

292

REGULATORY INFORMATION

292

TALKSWITCH ONE-YEAR WARRANTY

296

AND RETURN POLICY

296

SPECIFICATIONS

298

SPECIFICATIONS 279

299

SPECIFICATIONS 280

300

APPENDIX G

301

HOME/OFFICE WIRING GUIDE

304

HOME/OFFICE WIRING GUIDE 285

305

HOME/OFFICE WIRING GUIDE 286

306

Connecting to phone lines

307

Using one telephone line

307

Using single-line phones

307

Using a two-line phone

307

HOME/OFFICE WIRING GUIDE 288

308

Adding an extension block

309

Connecting to TalkSwitch

310

GLOSSARY

311

GLOSSARY 292

312

GLOSSARY 293

313

GLOSSARY 294

314

GLOSSARY 295

315

GLOSSARY 296

316

Numerics

317

INDEX 298

318

INDEX 299

319

INDEX 300

320

INDEX 301

321

INDEX 302

322

INDEX 303

323

INDEX 304

324

Erasing 156

325

INDEX 306

326

INDEX 307

327

INDEX 308

328

INDEX 309

329

INDEX 310

330

INDEX 311

331

INDEX 312

332

Centrepoint technologies TalkSwitch 48 Guía de usuario (243 paginas)


Marca: Centrepoint-technologies | Categoria: Los conmutadores de red | Tamaño: 8.39 MB |

 

Tabla de contenidos

TALKSWITCH 24-CA

1

TALKSWITCH 48-CA/CVA

1

Copyright Information

2

TABLE OF CONTENTS

3

II TABLE OF CONTENTS

4

TABLE OF CONTENTS III

5

IV TABLE OF CONTENTS

6

TABLE OF CONTENTS V

7

VI TABLE OF CONTENTS

8

WHAT’S IN THIS GUIDE?

9

Single unit installation

10

Networked units installation

10

VoIP installation

10

Connecting devices

10

GUIDE CONVENTIONS

12

TALKSWITCH INSTALLATION

13

1.3 UNIT FRONT PANEL

14

1.4 UNIT BACK PANEL

15

1.6 INITIAL CONFIGURATION

20

1.7.1 Ethernet connection

21

1.7.2 USB Connection

22

1.7.3 Serial connection

23

1.7.4 Internet connection

24

Figure 12: Address book

25

1.7.5 File connection

26

1.8 CONNECTING DEVICES

27

E1 E2 E3 E4

30

TalkSwitch Jacks

30

Incoming Phone Lines

30

Line Splitter

30

Extensions 111 and 112

30

Figure 21: Dedicated fax line

31

Figure 22: Distinctive ring

32

1.9.1.1 Ethernet switch

34

Figure 27: Memory card

38

Figure 28: Memory card slot

38

TALKSWITCH CONFIGURATION

41

2.1.1.1 File Menu

42

2.1.1.2 View Menu

42

2.1.1.3 Tools Menu

43

2.1.1.4 Help Menu

43

Figure 32: Unit tabs

46

2.2 SYSTEM INFORMATION

47

2.2.2 IP Configuration

49

2.2.3 Telephone Lines

52

Figure 40: Telephone lines

53

2.2.4 Line hunt groups

54

section

60

2.2.6 Fax information

61

2.2.6.1 Dedicated fax line

62

Figure 48: Fax information

63

Figure 49: Telephone lines

63

Figure 52: Telephone lines

65

2.2.7 Local extensions

66

Figure 55: IP extension

67

Figure 57: Phone types

69

2.2.8 Remote extensions

70

Figure 58: Remote extensions

71

2.2.9 Extension ring groups

73

Figure 60: Ring groups

74

2.2.10 On-Hold/Ringback

75

Figure 61: Music port

76

Figure 62: Music on hold

76

Figure 63: Music file format

78

Figure 64: Volume adjustment

78

2.3 VOICEMAIL

79

2.3.2 Voicemail notification

80

2.3.2.1 Dialed notification

80

2.3.2.3 E-mail notification

83

2.3.3 Global Settings

86

2.3.3.1 Voicemail manager

88

Figure 78: Mailbox data

89

Figure 79: Reset Mailboxes

89

2.4 CALL HANDLING

90

Figure 81: Modes

91

Figure 82: Holiday mode

91

2.4.2 Auto attendant

92

2.4.3 Telephone Lines

99

2.4.4 VoIP Numbers

101

2.4.5 Call Cascade

102

2.4.5.1 Local extensions

102

2.4.5.2 Remote extensions

105

If my extension is busy

109

If I am away from my desk

109

2.5 CALL BACK/CALL BRIDGE

110

anywhere around the world

111

70 for disabling the

112

2.5.2 Prompted call back

114

2.5.3 Call bridge

115

Figure 103: Hunt group access

116

2.6 OPTIONS

117

Figure 105: Add user

118

2.6.2 Audio Controls

119

2.6.3 Transfer Options

120

2.6.4 Miscellaneous

122

2.6.5 Troubleshooting

124

USING TALKSWITCH

129

USING AN ANALOG PHONE

130

3.2.4.1 Unscreened transfer

132

3.2.4.2 Screened transfer

133

3.2.6.1 Parking a call

134

3.2.8 Using call waiting

136

3.2.9 Conference calling

137

USING AN IP PHONE

138

3.3.3 Hold and transfer

140

3.3.3.1 Hold

140

3.3.3.2 Unscreened transfer

140

3.3.3.3 Screened transfer

140

3.3.4.1 Parking a caller

142

IN PARALLEL TO TALKSWITCH

145

FORWARDING (ANALOG AND IP)

147

3.9 MUSIC ON HOLD

154

3.10 MODE SWITCHING OPTIONS

155

to activate mode 1

155

3.11.1 Using call bridge

156

3.11.2 Using call back

157

CALL DETAIL RECORD (CDR)

159

4.2 RETRIEVING DATA

160

Figure 114: Log in window

161

Figure 116: Dowload CDR

161

Figure 117: CDR web interface

162

7. Click Start

163

4.3 ANALYZING THE DATA

164

VOIP INFORMATION

167

5.2.2 The router/NAT/firewall

168

Figure 124: LAN

169

Support

170

per location

171

5.4 VOIP CONFIGURATION

174

5.4.2.1 TalkSwitch Profile

176

Figure 130: Codec

179

Figure 131: Registrar entries

180

5.4.3 VoIP Numbers

182

Figure 135: Call handling

185

5.5 FAQ

186

TROUBLESHOOTING AND

193

SUPPORT

193

6.1.2.1 The auto attendant

194

6.1.2.2 Music on hold

195

6.2 SUPPORT

199

FUNCTIONS AND COMMANDS

201

APPENDIX A 191

203

TALKSWITCH AND TELEPHONE

205

COMPANY CALLING SERVICES

205

TALKSWITCH AND POWER

209

INTERRUPTIONS

209

SAFETY AND REGULATORY

211

INFORMATION

211

APPENDIX D 201

213

TALKSWITCH ONE-YEAR

215

WARRANTY AND RETURN

215

SPECIFICATIONS

219

Regulatory Approvals

220

Analog extension interface

220

Analog trunks

220

Dimensions (H x W x L)

220

Weight 24-CA 48-CA 48-CVA

220

COPYRIGHT AND LICENSING

221

HOME/OFFICE WIRING GUIDE

225

Incoming phone lines

227

Residential building

227

Connecting to phone lines

228

Using one phone line

228

Using two phone lines

228

To house loops

229

Incoming phone lines from

229

To TalkSwitch incoming line

229

Adding extension block

230

Connecting to TalkSwitch

231

GLOSSARY

233

G L O S S A R Y 223

235

G L O S S A R Y 225

237

G L O S S A R Y 227

239
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